What is a cookie?

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A "cookie" is a piece of information that is stored on your computer or mobile device which records how you move your way around a website, so when you revisit that website it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing.

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Cookies are used by nearly all websites. They do not harm your system.

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You can learn about the cookies we use and how to manage them below:

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How do we use cookies?

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Cookies do lots of different jobs like helping us understand how this website is being used, letting you navigate between pages efficiently, remembering your preferences, and generally improving your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.

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Castleoak uses cookies to track your visit to our website. This enables us to understand how you use the site and track any patterns with regards to how you are using our website. This helps us to develop and improve our website as well as our products and services.

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Cookies are either:

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• Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser. They usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or

• Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.

Cookies can also be categorised as follows:

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• Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

• Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.

• Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested. The information these cookies collect is usually anonymised.

• We may also use cookies in our emails to track open rates and other performance indicators so that we can continually improve the relevance of our communications with you.

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How to manage cookies

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If you want to check or change what types of cookies you accept this can usually be altered within your browser settings. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies, including essential cookies, you may not be able to access all or parts of this website.

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Policy updates

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We may update this Cookie Policy from time to time. We will notify you of the changes where required by law to do so. Last modified on 25th May 2021.